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Terms & Conditions

This website is operated by Lisa Hays, trading as Owl & Monkey (or With Love From Owl & Monkey). By using this website you are agreeing to follow the terms and conditions set out below, as well as those recorded in our refund and privacy policies.

Owl & Monkey reserves the right to change any information to the below terms and conditions or any other information on this website at any time, with or without notice. If you have any questions or require further clarification, please feel free to email hello@owlandmonkey.co.nz and we will address any queries you have as best we can.

For information about our privacy policy and what we do with the information we collect when you order please see our privacy policy.

For information on returns please see our returns policy.

Most things you see on our website are made to order, and due to high order volumes we do have a 4 week turnaround time. Any orders made of in-stock items will be shipped as orders come in, but anything made to order will not be shipped until a maximum of 4 weeks after your order has been placed. If you wish to place an order that you will require before the current lead time then please email me to discuss this before placing your order and I will do my best to accommodate you where I can.

All content within this website, included but not limited to, text, logo, graphics, images and product designs are the property of Lisa Hays, trading as Owl & Monkey. Downloading, reproducing, copying or republishing is strictly prohibited without prior written approval. For more information please visit the Copyright Council of New Zealand - http://www.copyright.org.nz/

All product images you see on this website are either taken by us or acquired with express consent from photographers, influencers and customers. They are all true photographs of the products you are viewing. All pictures used from www.owlandmonkey.co.nz and any associated social media accounts must be credited and receive prior written approval before they are used. We reserve the right to decline requests to use the images at any time without explanation.

All items are described as accurately as possible, however due to different screen settings, the colours you see on our website may vary slightly from the actual colour of the items. If you believe the colour of something you have received is genuinely faulty or you are unhappy with the difference, please get in touch and we will do our best to remedy the situation as best we can.

All prices stated on the website are in New Zealand dollars. Owl & Monkey reserves the right to change the price of goods at any time without notice. Taxes are included in the total price of each item and shipping is calculated at the checkout based on size. Owl & Monkey is not currently GST registered, therefore GST is not charged on goods purchased through this website.